Claiming a refund under the Money Back Guarantee
To return your Spinny Assured car for a full refund under the 5-Day Money Back Guarantee, call our support team within 5 days from the date of delivery on our after sales support number 8100006900 through the week between 9 am to 9 pm or write to us at email@example.com
Steps to claim your refund
Once you've intimated us requesting a return of your car -
- You can either drop the car at our Hub or ask for a home pick-up within 24 hours
of contacting Spinny.
- Our team members will conduct an inspection of the car to make sure that it has not
suffered any accident, and/or has not gone through any maintenance, repair, parts
replacement work after the sale.
- Once established that the car is in intact condition, the refund amount will
be transferred to your bank account within 3 business days.
In order for your purchased Spinny Assured car to be eligible under the 5-Day Money Back Guarantee, the fair usage policy requires the below listed conditions to hold true at the time of placing a return request:
- A return request must be placed within the first 5 days from the date of delivery of the car. Kindly note that during this period, the car must not have run more than 300 KMs in order to be eligible under the 5-Day Money Back Guarantee.
- No external maintenance, repair, scratches/dents and/or parts replacement work must have been done during the 5-day validity period of the money back guarantee.
Refund Time :
Once your claim is validated, the refund will get credited in your bank account in 3-5 business days.
However, if you had purchased your Spinny Assured car on loan, the cancellation of your car loan from the bank might result in a cancellation fee. This fee is charged by the financing bank and Spinny does not have any control over the same. You are advised to speak directly with the bank to negotiate the terms of the loan cancellation and proceed accordingly.