You are automatically covered under Spinny's Seller Protection Policy once you sell your used car to Spinny. The coverage is applicable from the date of physical delivery of the car along with all the original documents and necessary car accessories as required with Spinny till the RC ownership is transferred in the name of the end-buyer.
Does the Seller Protection Policy cost anything? What is the coverage period?
Comments
2 comments
Very disappointing after-sales service. I raised multiple tickets for a jerking issue (Ticket IDs: 2436962, 2407789, 2431071) after driving the car only 3,000 km.
The Spinny Gurgaon workshop blamed the clutch, while GoMechanic identified a gearbox/gear issue. After another inspection at the Spinny Dwarka workshop, I was again told it was a clutch issue and denied warranty coverage.
Conflicting diagnoses, no proper technical explanation, and no resolution despite multiple visits. I expected much better service from Spinny.
frustration with the complete lack of proper support and communication regarding my active support request (Ticket #2454287).
The level of service provided so far has been extremely disappointing. Here is what has transpired:
Day Before Yesterday: I received a call from your team, which I missed as I was occupied with work. I immediately responded on the ticket explaining the demanding nature of my work and requested that your team make multiple attempts to reach me if a call goes unanswered. I received zero response on the ticket.
Today: I received a call from your team and picked it up immediately. However, there was complete silence on the other end, and the call dropped.
Callback Attempt: When I tried calling back, the system redirected me to an automated IVR with no option to connect directly to the representative trying to reach me.
Sales Contact Attempt: Left with no choice, I reached out to the representative at Vidhya Vihar (+91 91373 28176) who originally assisted me in purchasing the car. He informed me that he cannot help because the post-sales service team is separate.
At this point, I am stuck in a loop. Raising a ticket seems to be the only official channel available, yet your team is neither responding on the ticket nor making a genuine attempt to speak with me on the phone. Dropping silent calls and leaving tickets unattended is unacceptable service for a customer who trusted Spinny for a car purchase.
I expect an immediate callback from a senior supervisor or post-sales manager who can actually address and resolve my issue without dropping the call.
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