I haven't received my booking refund. What should I do?

We sincerely apologize for this inconvenience. It usually takes 3-5 business days for the refunded amount to reflect into your account. We'd request you to wait for a few more days if it has been less than 5 days since your refund was processed, otherwise please raise a ticket by following these steps -

1. Visit www.spinny.com/account/
2. Login using your registered mobile number. Skip this step if you're already logged in.
3. From the available options select "I have a query regarding car booking".
4. From the available options select "I haven't received my refund".

Once you've completed the above steps, a ticket regarding your query will be created and you will be hearing from us within the next 24 hours.

Alternatively, you can also raise a query on the Account section of the Spinny App.