Spinny Customer Support is easily reachable through the Spinny App/Website. Kindly follow the steps here to raise your queries.
Step 1: Head to the Account Section at the bottom navigation
Step 2: On your Account page, find the car you have bought or sold to Spinny. Click to open the order details for the respective vehicle.
Step 3: Scroll down to the What Can We Help You With section. Choose the issue you are facing to raise a ticket. Our team will get in touch with you for further details to resolve your issues at the earliest.
Comments
8 comments
I paid amount..as advance..but deal cancelled....but not yet.. received
Subject: Feedback Regarding Recent Vehicle Delivery & Service Experience @Spinny Nexus Shantiniketan Mall, Whitefield Main Rd, Spinny Euro Car Service Hoodi, Spinny Service Center Yelahanka. 1st Closed Ticket #'s 1900938 & New Open Ticket #1933671
Dear [Spinny Cars / Service Manager],
I am writing to share my feedback regarding my recent delivery &service experience at your Spinny dealership & Spinny assured car services.
While I appreciate the efforts of your team, I am disappointed with the overall experience due to:
Delay in service completion beyond the committed timeline for 1st time & also 2nd time in your car service centers mentioned above.
Multiple issues not being resolved during the first service attempt, which required additional follow-ups and visits & same with the second service.
Lack of proactive communication regarding delays and pending fixes.
As a customer, I expect timely delivery and thorough resolution of reported concerns in a single visit wherever possible. The repeated visits have caused inconvenience and impacted my schedule. And i have purchased the car on 1st Feb 2026 and hardly 1 week the car was with me & rest all weeks its in Spinny garage for inspection on complatint raised & also they promised that in case the car was not delivered in speculated time Rs 300 per day would be provided & i haven't even got that money yet & now the car was picked for 2nd time & its week time & still the no proper update. And i get call by 6:00PM or 6:30 PM with same update still under inspection. They force so much to pick the cat within 3 days of booking. But after delivery all this delay & dramas happening with Spinny.
I request that:
A detailed review of the service performed be conducted. Very disappointed.
All pending issues be resolved completely at the earliest.
Improved communication and quality checks be ensured before vehicle delivery.
I hope you will take this feedback constructively and work towards improving the customer experience. I look forward to your prompt response and a proper resolution.
Regards,
[Rajalakshmi.B]
[Grand i10 2017 & KA 06 P 5665]
[9611228364]
Dear Spinny Escalation Team,
I am writing to formally escalate my unresolved FASTag refund issue, which has been pending for over a week despite multiple follow-ups.
Key Details:
• Car sold via Spinny: 25 January 2026 Vehicle Reg No: MH05 CV 5633]
• FASTag closed: 29 January 2026 ,FASTag Closure proof attached
• Balance due: RS 2000/-
• Prior communications:
screenshots attached]; no resolution as of today
This delay violates standard post-sale FASTag closure timelines, causing financial inconvenience. I request:
1. Immediate processing and crediting of the balance to my registered account/bank.
2. Written confirmation of action taken within 48 hours.
3. Escalation to a senior manager if not resolved by then.
Plz note : - There is no delay from my end in or to closure of Fastag
My Contact Details you already have
Thank you for urgent attention.
Regards,
Gaurav Vyas
Hi
I took a car in Spinny on 7th feb 2026 and after 2nd I had issue in the after raising concern problem not solved and last week the car got down on the way
Spinny took care took the car from highway to workshop and still it is in the workshop not able solve the issue please advise me whom should I contact
Hi
I sold a car on 4th june. within 2 hours, because of emotional connect, i wanted my car back. I followed the car, while car drop and asked for the car back. But, they denied to give back my car. Spinny does not have any emotions. Their support people are complete waste. They do not understand a simple query. They are saying buy my own car from them for more price. Spinny is full of liars. Dont sell/buy cars there.
Dear Spinny Management Team,
I am writing to express my deep dissatisfaction regarding my recent car purchase from Spinny. I bought a Tata Tigor under recorded a month ago, and the ownership experience has been deeply frustrating.
Within this first month, the vehicle has developed persistent issues, including an active Engine Check Light and severely poor mileage(Idle AC on condition and moving average almost stuck to 5-8kmpl). More concerning is the amount of time the car has spent in repairs rather than in my possession:
1. First Service Center Visit: The car was kept at the service center for 10 days to resolve these issues.
2. Second Service Center Visit: Just 1–2 weeks after getting the car back, the exact same problems resurfaced. The car has now been back at the service center for another 4–5 days and counting.
Spending over two weeks out of my first month of ownership with the car in a workshop is completely unacceptable for a vehicle purchased under Spinny’s quality assurance promise.
I request an immediate update and a concrete resolution from senior management today. Please confirm when the vehicle will be fully repaired, thoroughly tested, and delivered back to me, along with a detailed report of the root cause and actions taken.
I expect a prompt response.
Very disappointing post-sales support experience
I am extremely disappointed with Spinny’s post-sales support and the way my vehicle-related complaint is being handled.
I raised a suspension/steering noise issue before taking delivery and repeatedly requested proper diagnosis and resolution. I was assured that the concern had been addressed, so I proceeded with the delivery. However, after driving approximately 20 km, the same issue was clearly present.
The vehicle has since been inspected, and the concern has been identified during assessment by the concerned workshop teams. Spinny is now reportedly reviewing the strut mount and left inner tie rod.
The most frustrating part is the lack of ownership and communication. I have been following up for four days, and I have personally visited the workshop yesterday and again today to check the status.
I was informed by the workshop that they had already shared the required diagnosis/details with Spinny approximately three days ago, but the workshop is still waiting for Spinny's confirmation/approval before proceeding with the repair or replacement. As a result, the work has not even started.
On top of this, Spinny's support chat has repeatedly promised a callback within 90 minutes, but despite multiple such assurances, I have still not received a callback or a meaningful update.
At this stage, I am not looking for another generic apology or an assurance that the case is being "monitored." I need:
A clear technical diagnosis
Confirmation of the parts that need repair/replacement
Immediate approval/instructions to the workshop
A definite repair timeline
A single point of contact who will take ownership until the issue is resolved
I had a good experience with Spinny's sales team, but the post-sales technical support experience has been extremely disappointing.
I hope Spinny takes ownership of Ticket #2488677 and resolves this instead of requiring the customer to repeatedly chase different teams for updates.
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