I haven't received my booking refund. What should I do?

It usually takes 3-5 business days for the refunded amount to reflect into your account. We'd request you to wait for a few more days if it has been less than 5 days since your refund was processed, otherwise please raise a ticket by following these steps -

1. Visit the account section on your Spinny App
2. Login using your registered mobile number. Skip this step if you're already logged in
3. From the available options select "I have a query regarding car booking"
4. From the available options select "I haven't received my refund"

Once you've completed the above steps, a ticket regarding your query will be created and you will be hearing from us within the next 24 hours.